‘There
are three kinds of lies: lies, damned lies and statistics.’
The
quote is attributed to the 19th century British Prime Minister,
Benjamin Disraeli. What, I wonder, would he therefore make of the new iPhone
app called ‘GP Ratings’, or indeed the expansion of statistical data now
available on the Department of Health’s website, NHS Choices (www.nhs.uk)?
Statistics
are only helpful if they compare like with like, compare data that is
meaningful, and are sourced from unbiased data. Sadly, the aforementioned App
and website fall down on all three counts, being drawn from a fundamentally
flawed annual review called the GP Patient Survey. As a result, practices are
now given a score out of ten based on patient experiences.
Now,
speaking as a GP and from a personal basis, I have nothing I wish to hide from
my patients or my peers. I strive to be the best GP I can. However, I am not,
and can never be, perfect. That I frequently fall short of perfection is down
to many different factors; an increasing number of which are totally outside of
my control (lack of funding for the NHS, inflated Governmental and patient
expectations, the number of hours in the day, imperfect therapies, and the
mysteries of health and life that are yet to be answered by science, to mention
a few). I therefore do not mind my work being compared to another GP, as long
as the comparisons are fair and meaningful. Sadly, there is very little of that
within the Government’s new ratings system.
Many
writers in the medical press have condemned the new scores as simplistic,
lacking detail and running the risk of overwhelming patients with unhelpful information.
They are quite right. In many important areas, such as how well a doctor
manages chronic or life-threatening illness, the information provided does not
allow for meaningful judgements. Instead, the main comparisons are on factors
such as how easy it is to obtain an appointment at a convenient time and how
long one waits in the waiting room.
Not
for one moment am I saying that these issues do not matter; of course they do.
However, I would rather wait for an hour to see a doctor who is going to take
my problem seriously, diagnose me accurately, treat me appropriately, explain
the details to me in language I can understand, and, somewhere amongst all of
that, show me a little compassion, than be whisked in and out on time, but left
feeling that my issues have not been properly addressed.
Unfortunately,
many of the issues the Department of Health measures doctors against are ones
which are easily managed if one works in a well-resourced private institution,
but will always be wishful thinking for large, underfunded, overloaded, NHS
practices whose staff are trying to juggle the complex demands of patient care
with training medical students and new GPs, commission local NHS hospital
services, balance the NHS budget, and contribute to numerous other demands from
the world of medical politics. Read the data by all means, but treat it for the
crude information that it is. If it is of little use to me, in my capacity as
the medical director for a Primary Care Trust, then I seriously question what
real use is it to you as patients.
As
Albert Einstein once said, ‘Not
everything that can be counted counts, and not everything that counts can be
counted.’
(First
published in the Scunthorpe Telegraph,
Thursday, 5th July 2012)